Your shopping bag is empty
Go to the shopRefund Policy
Refund Policy
Unfortunately, we do not offer returns or exchanges for products that are not damaged. We encourage customers to thoroughly review product details and specifications before making a purchase decision. Once a product is purchased, it cannot be returned or exchanged unless it arrives in a damaged condition.
- Damaged Products:
If you receive a product that is damaged, defective, or in an unusable condition, please follow the steps below for a refund or exchange:
Reporting Damaged Products: Contact our Customer Support within [number of days, e.g., 7 days] of receiving the damaged product. You can reach us through [contact information] Provide your order number, product details, and clear photographs or videos showing the extent of the damage. This will help us process your request efficiently.
Verification and Approval: Our team will review the provided information and determine if the product qualifies for a refund or exchange due to damage. Once approved, we will provide instructions for returning the damaged product. Do not dispose of the damaged product until you receive these instructions.
- Refund or Exchange:
For eligible cases, you can choose between a full refund or an exchange for the same/another product, subject to availability. Refunds will be processed through the original payment method used during purchase.
- Exceptions: This policy does not cover products damaged due to improper use, normal wear and tear, or any other factors not directly related to manufacturing defects. Such cases will not be eligible for a refund or exchange.
- This refund facility is available only through www.vrijranijewels.in.
- The item should be placed back into its original packaging, along with all the original tags, invoice, and certifications (if provided), before handing it over to the courier person. The entire process of arranging the return pickup and completing it would typically take about 7-10 working days. Additionally, it is recommended to make a note of the courier bill number for reference.
- The refund policy is not applicable for the following - gold coins, silver articles and for any products ordered with specific indications like Make to Order, customization, engraving, personalized.
- VrijRanijewels.in reserves the right to change the terms and conditions from case to case. In such a situation, the customer will always be informed of the decision.